Privacy Statement
This Privacy Policy explains how GAMA collects, uses and protects your personal information when you use our online casino and sportsbook services in Canada. We take your privacy seriously and describe below what data we collect, why we collect it, how it is stored and how you can manage your information.
Types of data we collect
We collect a range of information needed to provide and secure your account, process transactions and comply with legal obligations. This includes personal data, technical data and transactional records.
Personal data
Personal data includes information you provide when registering or verifying your account, such as your name, date of birth, email address, phone number, mailing address and government-issued ID where required for identity verification (KYC). We also collect payment details needed to process deposits and withdrawals.
Technical data
Technical data covers device and connection information such as IP address, operating system, browser type, device identifiers, and location data inferred from your IP. We use this data to deliver the service, prevent fraud and detect suspicious activity.
Transactional data
Transactional data includes your account activity, bets and wagers, game history, deposits, withdrawals and bonus usage. We retain transaction records to support account management, payments and compliance with anti-money-laundering rules.
How we use your information
We use personal and technical data to create and manage your account, process payments, verify identity, provide customer support, and detect and prevent fraud. Transactional data is used for accounting, dispute resolution and regulatory reporting. Where permitted, we may use aggregated or anonymized data for internal analysis and service improvement.
Data protection practices
We protect information using industry-standard measures such as encryption of data in transit and at rest, access controls, and regular security reviews. Access to personal data is restricted to authorized staff and third-party providers who perform services on our behalf. While we strive to protect your data, no system is fully immune to risk, and we advise using strong passwords and protecting access to your account.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to remember your preferences, manage sessions, personalise content and measure site performance. You can manage cookie settings through your browser; blocking certain cookies may affect functionality and your ability to use some features of the site.
User rights
Subject to applicable law, you have rights to access, correct or request deletion of your personal information, to object to or restrict certain processing, and to request a copy of data in a portable format. We may retain certain information as required for legal or compliance reasons.
Access, correction and deletion
To access, update or request deletion of your data, contact our support team at [email protected]. We will respond in line with applicable privacy rules and may ask for identity verification before processing sensitive requests.
Information sharing and third parties
We share personal information with service providers who support payments, identity verification, fraud prevention, hosting and customer support. We may also disclose information to comply with legal obligations or to protect our users and the platform. We require third parties to handle data securely and only for permitted purposes.
Privacy policy updates
We may update this policy to reflect changes in our services or legal obligations. Material changes will be posted on the site and, where appropriate, notified to registered users. Continued use of our services after changes indicates acceptance of the updated policy.