Terms of Use

These Terms and Conditions set out the rules that govern use of GAMA’s online casino and sportsbook services. They explain the relationship between us and our users, the responsibilities of account holders, and the practical rules that apply to play, payments, promotions and disputes. By registering an account you agree to comply with these terms and any policies we publish on the site.

Account responsibilities

When you create an account you must provide accurate personal information and keep it up to date. You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. If you suspect unauthorised access you must notify us immediately. We require identity and address verification before the first withdrawal; failure to provide requested documents may result in withdrawal delays, account suspension or closure.

Eligibility requirements

Accounts are available only to persons who meet local legal gambling age and residency rules. Canadian players must be at least 19 years old. Accounts belonging to persons located in restricted jurisdictions will be closed and stakes returned where permitted. We may refuse registration or suspend accounts in line with our geographic and compliance restrictions.

Acceptable platform use

Use of the platform is limited to lawful, personal gambling activity. The following is prohibited: collusion, use of bots or automated tools, chargeback abuse, money-laundering attempts, account sharing and using multiple accounts to avoid limits or bonus rules. Suspected abusive behaviour may lead to freezes on funds, account closure and loss of bonus entitlements pending investigation.

General bonus and promotion rules

All bonuses, free spins and promotional offers are subject to specific terms shown with each promotion. Typical conditions include minimum deposit requirements, wagering requirements and game-weighting rules. While a bonus is active the maximum permitted bet may be limited (for example CA$5 per spin/hand). We reserve the right to cancel, modify or withdraw promotions at any time if we suspect abuse or error.

Deposits and withdrawals

We support a variety of payment methods, including Visa/Mastercard, Interac and e-wallets, as well as selected crypto options. Deposit processing is typically instant. Withdrawal times vary by method - e-wallets are usually fastest, bank transfers may take 2-5 business days and crypto withdrawals can clear within minutes. Withdrawals are subject to verification checks, applicable minimums and published limits. We do not normally charge transaction fees; any fee policy will be disclosed during the withdrawal process.

Dispute resolution

If you have an issue, contact our support team at [email protected] with full details. We aim to resolve disputes quickly and will investigate suspected irregularities. During an investigation we may temporarily restrict account activity and withhold funds where permitted. If you remain dissatisfied you may request escalation to our payments or compliance team for further review.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified by posting updated terms on the site or by message to your registered account. Continued use of the services after changes are posted constitutes acceptance of the revised terms, so you should review this page regularly. Significant policy questions can be directed to [email protected].